Shipping Policy

Notice: Shipping Delays in Canada

Due to residual effects of the Canada Post strike, we are seeing delays in shipping within Canada. Orders may take up to 2 weeks to arrive. If you haven't received your order within 14 days, please reach out to info@mountainkefir.com and we will help sort it out!

Order Processing Time

All orders are processed within 2-5 business days. Most orders will be processed in 48 hours. Orders are shipped from Ontario, Canada. As soon as you place your order, you will receive an email confirming that we have received your order.

Shipping times are approximately 7-10 days in the USA and 5-10 days in Canada. Sometimes there may be slight delays due to challenges within the postal service systems, so if you find that its been 14 days or more since your order has shipped then please contact us and we will send a second order.

Shipping Locations

Currently, we only ship to Canada and the United States. We are working on expanding to additional locations in the near future.

Wrong Addresses

Please enter your shipping information carefully - especially if you have autofill on! Packages that must be reshipped due to the wrong address being provided will be charged for the second delivery. 

Lost in Transit

If your product is lost, we will send you a new order at no additional cost to you! A lost package is defined as a package that has not arrived to you after 20 days of shipment.

Damaged Upon Arrival

If your product arrives damaged, please send us a photo of the condition it arrived in within 10 days of receiving it for a replacement to be arranged.

Shipment Tracking

Tracked shipping is available for an additional cost.